PhotoKitSupport
Answers to common questions are below. Still stuck? Send us a message — we reply by email, usually within 2 business days.
Common questions
Where do I paste my license?
Open PhotoKit Complete → Enter License… in the menu bar (or tap the free-jobs pill and choose “Already bought?”). Paste the key from your purchase page. Lost it? Reopen the link from your payment receipt, or contact us with your purchase email.
Restore my App Store purchase
On Mac: PhotoKit → Restore Purchases…. On iPhone or iPad: open the unlock screen and tap Restore purchase. Make sure you're signed in with the Apple Account you bought with.
An App Store refund
App Store refunds are handled by Apple at reportaproblem.apple.com.
The app says “Remove background isn't available here”
Background removal uses Apple's on-device subject detection. It needs a real device (not a simulator) and macOS 15 / iOS 18 or newer.
Very large enlargements are capped
PhotoKit limits the output size to what your device's memory can handle safely. For huge prints, enlarge on a Mac with more memory, or use 4× instead of 8×.
Install from Terminal fails
Run curl -fsSL https://photokit.nodetools.org/install.sh | bash -s -- --dry-run and send us the output. The installer needs macOS 15 or newer.
Contact us
Messages are stored privately for up to 180 days. See the privacy policy.